General
These terms and conditions apply to all purchase orders submitted to Maple Comics’s webshop (in the following referred to as the Webshop), covering all purchase agreements that a consumer enters into online with Maple Comics Sdn. Bhd, (in the following referred to as the Company). We encourage you to read these terms and conditions in their entirety before submitting an order. These terms and conditions may be updated and vary from time to time, which is why we ask you to read the terms and conditions previous to every order you place in the Webshop.
A binding purchase agreement is entered into as soon as your order has been confirmed by us and an order confirmation has been sent from Maple Comics to the e-mail address you submitted. If an item happens to run out of stock before the status has been correctly updated on the Webshop, will notify you of this by e-mail. We may then suggest an alternative item, or cancel the order in question and refund your purchase. If incorrect price information has been shown on the Webshop you will be given the opportunity to either purchase the item at the correct price, or cancel the order.
Prices
Occasionally there may be information in the Webshop that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, and availability. We reserve the right to correct any errors, inaccuracies or omissions and to change or update information or cancel orders if any information in the Webshop is inaccurate at any time without prior notice (including after you have submitted your order).
Packages returned as undeliverable
If a purchase sent to you is returned as undeliverable, we reserve the right to charge you a fee covering the entire cost of the shipping and processing. Non-collected packages are normally not covered by the right to return items as well as the returned order.
Delay
Should your order be delayed you will receive a message of this, including a new suggested time of delivery, at the latest within 30 days after you submitted your order. You may cancel the order if you do not accept the new suggested time of delivery. If your order has been delayed, and the new suggested time of delivery has been accepted but the order has not yet been delivered within 15 working days after the new estimated time of delivery, you may always cancel the order by notifying our customer services team. If such a delay should occur, whereby you choose to cancel the order, we will repay the prepaid amount to you. If the order has already been dispatched you will have to return the ordered items in order to receive repayment. We will pay the cost of the return.
Returns and Exchanges
For the return to be accepted the returned items must be essentially in the same condition in which they were sold and with any seals intact. This does not apply if the items were damaged or otherwise changed due to any measure necessary to examine them, or due to any other circumstance not related to the consumer.
The funds will be returned to your original method of payment. If you paid using your credit card, the amount will be repaid to the same card.
Colours
We cannot guarantee that the colors appearing in the Webshop reflect the item colors in reality. The colors can be reflected in different ways depending on for example your monitor or phone screen, graphic card and settings.
Company information
Maple Comics Sdn. Bhd. is a registered business entity in Malaysia. Our SSM registeration number (MyCoID) is 1194938-D.
